9coins Privacy Policy

When you register and use the 9coins platform, we collect personal information across several categories. The table below summarises what we collect, the source of that data, and the legal basis for processing it.

Data You Are Not Required to Provide: 9coins does not require you to provide sensitive personal data such as your religious beliefs, political affiliation, health information, or biometric data for standard account registration and operation. If any such data is voluntarily mentioned in a support communication, it will not be recorded in your player profile.

Minors: 9coins does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has created an account on our platform, please contact us immediately at [email protected].

9coins processes your personal data only for the specific, clearly defined purposes described below. We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review, and we do not build advertising profiles for external marketing networks.

• Account Creation and Management: To register your account, verify your identity, maintain your player profile, and provide you access to the full range of 9coins services including cricket betting, live casino, and slot games.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods; to maintain accurate financial records; and to detect and prevent payment fraud.
• Customer Support: To respond to your support inquiries, investigate complaints, resolve disputes, and maintain records of communications for quality assurance purposes.
• Responsible Gaming Compliance: To monitor betting patterns and detect signs of problem gambling behaviour; to enforce deposit limits, session time-outs, and self-exclusion requests; and to provide appropriate intervention where required.
• Anti-Money Laundering (AML) and Fraud Prevention: To screen transactions against applicable AML standards, detect unusual account activity, verify payment source legitimacy, and comply with reporting obligations to relevant authorities where required by law.
• Platform Security: To detect and prevent unauthorised account access, protect against bot activity and scripting attacks, investigate suspicious login events, and maintain the overall integrity of the 9coins platform.
• Service Improvement: To analyse aggregate, anonymised usage data for the purpose of improving platform performance, game selection, payment processing speeds, and the overall player experience.
• Promotional Communications: Where you have provided your explicit consent, to send you promotional emails or SMS messages about 9coins bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), and new game releases. You may withdraw this consent at any time by contacting [email protected].
• Legal Compliance: To comply with applicable law, respond to lawful requests from regulatory or law enforcement authorities, enforce our Terms & Conditions, and protect the legal rights of 9coins.

Wherever possible, 9coins works with anonymised or pseudonymised data for analytics and service improvement purposes, so that individual players cannot be identified from the datasets used in those processes.

9coins does not sell, rent, or trade your personal data. We share your information only with the categories of third parties listed below, strictly on a need-to-know basis and under binding data processing agreements that require those parties to maintain appropriate security standards.

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum transaction data necessary to process your deposits and withdrawals. Payment processors operate under their own privacy policies and are independently regulated.
• Identity Verification Providers: Third-party KYC service providers who assist in verifying your identity documents and screening against applicable watchlists. These providers are contractually bound to use your data only for verification purposes.
• Game Content Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session identifiers necessary to deliver their game content to your device and record game outcomes. No personally identifying information is shared with game studios beyond what is technically required.
• IT Infrastructure and Cloud Providers: Hosting and infrastructure partners who operate the servers on which 9coins data is stored. These providers are contractually restricted to processing data only on our documented instructions.
• Analytics Providers: Aggregate, anonymised platform analytics providers who assist in understanding traffic patterns and platform performance. Individual player data is not shared with analytics providers.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory direction, 9coins may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of 9coins, player data may be transferred to the acquiring entity. Registered players will be notified of any such transfer at least 30 days in advance and will be given the opportunity to close their accounts if they do not wish their data to be transferred.

9coins uses cookies and similar technologies (such as local storage and session storage) to provide core platform functionality and to understand how players interact with our service. The following cookie categories are used on the 9coins platform:

Third-Party Advertising Cookies: 9coins does not use third-party behavioural advertising cookies. We do not allow external advertising networks to place tracking cookies on the 9coins platform that follow your browsing activity across unrelated websites.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 9coins account. For browser-specific instructions on managing cookies, refer to your browser's help documentation.

Do Not Track (DNT): Some browsers offer a "Do Not Track" signal. Because there is no consistent industry standard for responding to DNT signals, 9coins does not currently alter its data collection practices in response to a DNT signal. However, our cookie usage is already limited to the categories described above regardless of your DNT setting.

9coins takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Encryption in Transit: All data transmitted between your device and 9coins servers is encrypted using TLS 1.2 or TLS 1.3 protocols. Our platform enforces HTTPS across all pages and endpoints with no HTTP fallback permitted.
• Encryption at Rest: Personal data stored in our databases — including identity documents, financial records, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal player data within 9coins's internal systems is strictly limited to authorised personnel who require that access to perform their specific job functions. Role-based access control (RBAC) is enforced across all internal systems, and access logs are maintained and reviewed regularly.
• Password Security: Player passwords are never stored in plain text. All passwords are hashed using a secure one-way hashing algorithm with salting before storage. 9coins staff cannot retrieve or view your password; only a password reset is possible.
• Two-Factor Authentication (2FA): 9coins supports two-factor authentication via your registered Bangladesh mobile number for an additional layer of account security. Players are encouraged to enable 2FA in their account settings.
• Regular Security Audits: 9coins conducts periodic internal security reviews and works with independent security specialists to assess platform vulnerabilities and ensure that security practices remain current with evolving industry standards.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 9coins will notify affected players without undue delay and will take immediate steps to contain the breach, assess its scope, and remediate any vulnerabilities identified as its cause.

While 9coins implements robust security measures, no online platform can guarantee absolute security. You also play an important role in protecting your account — please use a strong, unique password, enable 2FA, and never share your login credentials with any third party. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

9coins retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the key categories of player data:

• Active Account Data: Personal profile data, contact information, and account preferences are retained for the duration of your active account relationship with 9coins, plus a period of 5 years following account closure, to fulfil legal and regulatory obligations.
• Financial Transaction Records: Records of deposits, withdrawals, bonus credits, and betting transactions are retained for a minimum of 7 years following the date of each transaction, in accordance with applicable financial record-keeping requirements.
• KYC Verification Documents: Identity documents submitted for KYC purposes (NID, passport, proof of address) are retained for 5 years following account closure or the last transaction date, whichever is later.
• Support Communications: Records of customer support interactions, including chat transcripts and email correspondence, are retained for 3 years following the date of each interaction.
• Security and Fraud Logs: Technical logs used for fraud detection and platform security are retained for 12 months in an identifiable form, after which they may be retained in anonymised form for trend analysis.
• Marketing Consent Records: Records of your consent (or withdrawal of consent) to receive promotional communications are retained for 5 years to demonstrate compliance with applicable marketing regulations.

When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, 9coins will securely delete or anonymise that data in accordance with our internal data disposal procedures. Anonymised aggregate data (from which no individual player can be identified) may be retained indefinitely for statistical and service improvement purposes.

You may request early deletion of your personal data by submitting a deletion request to [email protected]. Please note that certain data cannot be deleted ahead of schedule where its retention is required by applicable law — in such cases, 9coins will inform you of the specific retention obligation and the expected deletion date.

As a player on the 9coins platform, you hold meaningful rights over your personal information. The following rights are available to you and can be exercised by submitting a written request to [email protected]. Requests will be acknowledged within 72 hours and fulfilled within 30 calendar days.

To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to an unauthorised party. There is no charge for submitting a data rights request.

9coins reviews this Privacy Policy periodically and updates it whenever our data practices change, applicable law is amended, or improvements to clarity are identified. When material changes are made — meaning changes that meaningfully affect your rights or how your data is processed — we will notify registered players by email at least 14 days before the changes take effect. The updated Policy will also be published on this page with a revised effective date clearly displayed.

Minor changes (such as corrections of typographical errors, clarifications that do not alter the substance of our practices, or updates to contact details) may be made without advance notice, though the updated effective date will always be reflected at the top of this page.

Your continued use of the 9coins platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you should cease using the platform and may request account closure and data deletion as described in Section 7 above.

How to Contact the 9coins Privacy Team: For any question, concern, or request related to this Privacy Policy or to the handling of your personal data, please contact us at:

When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern. This allows us to locate your account records quickly and respond to you accurately. All privacy-related communications are treated as confidential and handled by authorised team members only.